Refund & Return Policy

Effective Date: 19 May 2026

Company: MB Al Fahad International LLC

Website: https://www.alfahadinternationalllc.com

Email: contact@alfahadinternationalllc.com

Phone: +880 1711298888, +45 22 32 43 34

MB Al Fahad International LLC is committed to providing quality grocery and packaged food products. This Refund & Return Policy explains the conditions under which returns, replacements, or refunds may be accepted for products purchased through our website.

1. Eligibility for Returns

Customers may request a return or replacement if:

The wrong product was delivered
The product arrived damaged during delivery
The product packaging was significantly damaged upon arrival
The delivered item does not match the confirmed order

Return requests must be submitted within 48 hours of receiving the order.

2. Non-Returnable Products

For hygiene, food safety, and product integrity reasons, certain products cannot be returned once opened, used, or consumed.

Non-returnable items may include:

Opened food products
Perishable grocery items
Products with broken safety seals
Used or partially consumed products
Customized or special-order products

3. Return Conditions

To qualify for a return or replacement:

Products must remain unused and in original packaging where applicable
Customers may be required to provide photos of damaged or incorrect items
Proof of purchase or order confirmation may be requested

MB Al Fahad International LLC reserves the right to reject return requests that do not meet policy requirements.

4. Refund Process

Approved refunds may be processed to the original payment method used during purchase where technically applicable.

Refund processing times may vary depending on payment providers, banking institutions, and transaction methods.

Shipping fees, customs duties, taxes, or third-party transaction charges may not be refundable unless required by applicable law.

5. Order Cancellations

Orders may only be cancelled before shipment or processing has been completed.

Once an order has been packed, dispatched, or transferred to logistics partners, cancellation requests may no longer be accepted.

6. Delivery Issues

MB Al Fahad International LLC works with third-party shipping and logistics providers.

The company is not responsible for delivery delays caused by:

Customs inspections
Weather conditions
Incorrect delivery information provided by customers
International logistics disruptions
Carrier-related operational delays

However, reasonable efforts will be made to assist customers in resolving delivery-related issues.

7. Inspection Upon Delivery

Customers are encouraged to inspect delivered products immediately upon receipt.

Any issues regarding damaged, missing, or incorrect items should be reported as soon as possible after delivery.

8. Regulatory & Food Safety Notice

As MB Al Fahad International LLC supplies grocery and food-related products, certain return limitations are necessary to comply with food safety, hygiene, and consumer protection standards.

The company operates exclusively as a non-financial grocery trading and food distribution business and does not provide financial, investment, cryptocurrency, or regulated payment services.

9. Policy Updates

MB Al Fahad International LLC reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

Updated versions will be published on this page with a revised effective date.

10. Contact Information

For return, refund, replacement, or order-related inquiries, please contact:

Company: MB Al Fahad International LLC
Email: contact@alfahadinternationalllc.com
Phone: +880 1711298888
Alternative Phone: +45 22 32 43 34
Address: Girulių g. 5, LT-12124, Vilnius, Lithuania
Website: https://www.alfahadinternationalllc.com